Refund and Returns Policy

Effective Date: [Add Date]

 

At Supersure Crunchy Makhana, customer satisfaction is our priority. We take great care in preparing, packing, and delivering our products. However, if you face any issues with your order, please review our Return & Refund Policy below.

1. No General Returns on Food Products

Due to the nature of food and edible items, we do not accept returns once the product has been delivered, except in cases of:

  • Damaged product
  • Defective product
  • Incorrect item delivered

This policy ensures food safety and hygiene for all our customers.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Order ID
  • Clear images or videos of the product and packaging
  • A brief description of the issue

Requests raised after 48 hours may not be eligible for replacement or refund.

3. Replacement Policy

  • Eligible cases will be offered a replacement first, subject to stock availability.
  • If a replacement is not available, a refund will be initiated.
  • Replacements are processed after verification of the complaint.

4. Refund Policy

  • Refunds are processed only after the issue is reviewed and approved.
  • Approved refunds will be credited to the original payment method.
  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

5. Order Cancellation

  • Orders can be cancelled before dispatch only.
  • Once the order is shipped, cancellation is not possible.
  • If an order is cancelled successfully, the refund will be processed as per standard timelines.

6. Non-Refundable Situations

Refunds or replacements will not be provided in cases of:

  • Change of mind after delivery
  • Incorrect address provided by the customer
  • Failed delivery due to customer unavailability
  • Minor packaging variations that do not affect product quality

7. Quality Assurance

All Supersure Crunchy Makhana products go through strict quality checks before dispatch. Slight variations in taste, color, or texture may occur due to natural ingredients and do not qualify for returns or refunds.

8. How to Contact Us

For any return, replacement, or refund-related queries, please contact:

Brand Name: Supersure Crunchy Makhana
Email: [Add Email Address]
Phone: [Add Phone Number]